Does Best Buy Price Match? Policy, Competitors & How to Request in 2026

How Best Buy’s Price Match Guarantee Works

Best Buy’s price match policy applies to both in-store and online purchases. When an identical item is available at a lower price from an approved competitor, Best Buy will match that price and refund you the difference. The item must match exactly in brand, model number, and specifications.

The competitor’s price must be verifiable and currently available. For online matches, the item must be sold directly by the competitor, not through third-party marketplace sellers. Best Buy return policy and price matching are separate: price matching focuses on post-purchase price drops, while returns address product issues or buyer’s remorse.

You can request multiple price adjustments within your window if an item drops more than once. Pre-orders are automatically adjusted if the price drops before the release date. For scheduled deliveries, the adjustment must be processed before the item arrives.

Which Competitors Qualify for Price Matching

Best Buy maintains an approved list of retailers eligible for price matching. Major national retailers include Amazon (sold by Amazon directly only), Target, and Walmart. Warehouse clubs such as Costco, Sam’s Club, and BJ’s Wholesale Club qualify, though Sam’s Club membership pricing is allowed if you hold a membership.

Electronics specialists including B&H Photo Video, Crutchfield, and Microcenter are eligible. Apple brand stores, Home Depot, Lowe’s, Menards, Nebraska Furniture Mart, RC Willey, and Dick’s Sporting Goods also qualify for applicable items. Best Buy will price match local competitors’ websites if the store operates within your market area.

Third-party sellers on Amazon, Walmart, Newegg, or other marketplaces do not qualify. The item must be sold and shipped directly by the named retailer, not fulfilled by a third party or reseller.

Time Limits: When You Can Request a Match

The standard price match window is 14 days from the date of purchase. My Best Buy Plus and Total members receive a 30-day adjustment window on most products. This applies to both in-store and online purchases equally.

During the extended holiday return period, items purchased October 31 through December 31 can be price matched through January 15 of the following year. You must verify current terms on BestBuy.com, as holiday policies may change.

Only the original purchaser can request a price match. You cannot request a match on behalf of someone else or for a gift purchased by another person.

How to Request a Price Match

The process differs slightly depending on whether you purchased in-store or online.

In-Store Requests

Bring proof of the competitor’s lower price to your local Best Buy. Acceptable proof includes a printed advertisement, a screenshot on your phone, or a live webpage showing the competitor’s listing and price. Visit the Customer Service desk or speak with a Customer Specialist at checkout. A representative will review and verify the competitor’s price before processing the match.

If you have not yet purchased the item, you can request the price match at checkout. Visit Best Buy store hours to confirm when your location is open and staffed to handle requests.

Online Requests

Use the chat function on BestBuy.com or call 1-888-BEST BUY to request a price match. You will need the competitor’s website link showing the lower price and full product details. Provide your order number and the item in question.

If you are ordering online for in-store pickup, complete the price match before finalizing the purchase to avoid delays. Email requests are not accepted for price matches. Using chat creates a timestamped record with a named agent, which serves as documentation if the match is later disputed or fails to process.

Take a full screenshot of the competitor’s product page with the price visible and the URL displayed in the browser bar before submitting your request. The competitor’s price may change between when you see it and when Best Buy processes your request, so documentation with a timestamp is critical.

What Is Excluded from Price Matching

Several categories and circumstances are not eligible for price matching under Best Buy’s policy. Clearance, refurbished, open-box, and pre-owned items do not qualify. Marketplace products sold by third-party sellers on Amazon, Walmart, Newegg, or similar platforms are excluded.

Membership-only or exclusive prices are not matched unless you hold the same membership at the competitor. Amazon Prime exclusive deals and pricing are not eligible for matching. Black Friday, Cyber Monday, and other special event pricing during promotional periods are excluded.

Bundle deals and special promotions tied to a specific purchase requirement do not qualify. You cannot price match items purchased with a gift card, special financing offer, or other promotional discount applied at the time of sale unless the competitor’s price reflects the same promotion.

Special Cases and Edge Cases

If you purchased an item in-store without a receipt, bring your payment method (credit card, debit card, or phone number associated with your My Best Buy account) to verify the purchase. Online purchases can be looked up by email address or account login.

Gift purchases may create complications. If someone else purchased the item as a gift for you, typically only the original purchaser can request the price match. You may need the original receipt or order confirmation to proceed.

Open or opened packaging generally does not disqualify a price match request, since the match addresses price drops rather than product condition. However, if the item shows signs of use beyond opening the package, Best Buy may deny the match or require a return and repurchase instead.

For items ordered online and picked up in-store, the price match window begins from the date the online order was placed, not the pickup date. Request the match before completing your in-store pickup transaction to avoid complications.