Does Lowe’s Price Match? Policy Details and How to Request It

How Lowe’s Price Match Works

Lowe’s matches prices on identical, in-stock items when you find them cheaper at another local retailer. The process differs depending on whether you shop in store or online.

In-Store Price Matching

To request a price match at a Lowe’s store, show a Lowe’s associate proof of the lower price. Acceptable proof includes a competitor’s website page, printed ad, printout, or photo. The associate will validate the price and apply the match at checkout. The item must be in stock and available at the competitor’s location.

Online Price Matching

If you’re shopping online, call 1-877-465-6937 or use the online chat feature on Lowe’s website. A customer service representative will validate the competing price and apply the match to your order. The competitor’s item must be in stock and available to ship.

Lowe’s Online-to-In-Store Matching

You can also request that Lowe’s match its own online price when you shop in store. Find an associate, show them the item on Lowe’s website, and they will price match it. If you purchase online with Store Pickup or Lowe’s Home Delivery, the company automatically applies the lower price between the online and in-store versions. Note that lumber and plumbing products always display local pricing on Lowe’s website and may have different rules.

What Gets Excluded From Price Matching

Lowe’s excludes many product categories and sale types from its price match guarantee. Understanding these limits prevents wasted effort at checkout.

• Open-box, clearance, closeout, discontinued, used, and refurbished items: Lowe’s will not match prices on any of these product conditions.
• Seasonal products: Items marked seasonal are ineligible.
• Custom or special orders: Items made to order do not qualify.
• Third-party Amazon sellers: Lowe’s specifically excludes prices from Amazon items sold by third-party sellers, though it may match prices from Amazon itself.
• Professional services: Competitor pricing on installation, delivery, or other services does not qualify.
• Promotional deals: Lowe’s will not match competitor rebates, buy-one-get-one (BOGO) offers, Black Friday sale prices, or loyalty member exclusive discounts.
• Combination restrictions: You cannot combine a price match with any other promotion, discount, or coupon at checkout.

Lowe’s also will not match prices outside your ZIP code or at a different Lowe’s store location. If you have questions about whether a specific item qualifies, ask the associate validating the price before completing your purchase.

Price Adjustments Within 30 Days

Price matching applies before you buy, but Lowe’s also offers price adjustments after purchase. If you buy something at Lowe’s and find it for a lower price within 30 days, whether at Lowe’s or a competitor, you can request a price adjustment. This applies to price drops at other retailers as well, making it worth checking competitor prices shortly after buying.

How to Confirm the Policy at Your Store

Because Lowe’s does not publish its full price match policy in a dedicated official retailer page, the details above come from third-party reporting of the company’s Lowest Price Guarantee. Specifics can vary by location or may change. Before relying on this policy:

• Ask a Lowe’s associate at your local store about current rules.
• Call your local Lowe’s directly to confirm they honor price matches.
• Use the online chat at 1-877-465-6937 to get written confirmation from customer service.

Third-party retailers like Home Depot operate similar programs. Home Depot price match policy covers comparable items and competitors, though terms vary. If you shop across multiple home improvement retailers, comparing their price match rules can help you choose where to buy.