Marshalls Price Adjustment Policy 2026: What You Need to Know

Official Price Adjustment Policy

According to Marshalls’ official customer service page, the retailer explicitly states: “At this time we do not offer price adjustments for marked down or clearance merchandise that was previously purchased.” This policy applies to all online orders. The company has made this a firm rule with no exceptions listed for special circumstances.

The official policy distinguishes between two scenarios. If you are unhappy with your online purchase for any reason, including a price drop, you may return it within 40 days of your order date for a refund. However, this refund is for the full amount you paid, not a partial adjustment. You would then need to repurchase the item at its current marked-down price if it is still available.

Marshalls accepts returns with either your receipt or your shipping confirmation email. The packing slip included in your order box serves as your receipt. This makes it straightforward to process a return even if you no longer have the original receipt from purchase.

Return Window and Process

You have 40 days from your order date to return an online purchase, which gives you a reasonable timeframe to monitor prices and act if a significant markdown occurs. However, this window is fixed. Once 40 days have passed, you lose the ability to return the item for any reason, including a price reduction.

To execute a return due to a price drop, you should:

• Contact Marshalls customer service at 1-833-888-0776 (Monday-Friday, 9 AM to 6 PM EST) to initiate the return
• Have your order number or shipping confirmation email ready
• Specify that you wish to return the item in its original condition
• Once the return is processed and you receive your refund, purchase the item again at the new lower price
• If you need help outside business hours, use the Contact Us form on marshalls.com

The sources provided do not specify whether an item must be unopened or in original packaging to be eligible for return under this policy. For details about condition requirements, you should contact customer service directly.

What Is Excluded From Price Adjustments

Marshalls explicitly excludes two categories of merchandise from price adjustment eligibility: marked down merchandise and clearance merchandise. These are the very items most likely to experience price drops, making them the items shoppers most want adjustments on.

The policy offers no exceptions based on how much the price dropped, how quickly it dropped, or how new your purchase is. A 50% markdown one week after purchase receives the same treatment as a minor reduction weeks later. There is no threshold or timeframe that triggers an exception to the no-adjustment rule.

Additionally, the policy makes no distinction between different product categories. Whether you purchased clothing, home goods, shoes, or accessories, the price adjustment policy is uniform: no adjustments are offered.

How Marshalls Compares to Other Retailers

Marshalls’ no-adjustment policy is notably strict compared to some competitors. TJ Maxx price adjustment policy operates under the same parent company (TJX) and has similar restrictions, but Lowe’s price adjustment policy allows price adjustments on most items within a specific window after purchase. Home Depot price adjustment policy also offers adjustments in certain scenarios. If price protection is important to your shopping decisions, you may want to compare these retailers’ approaches before making large purchases.

If You Have Additional Questions

For questions about your specific order or return, contact Marshalls customer service at 1-833-888-0776 during business hours (Monday-Friday, 9 AM to 6 PM EST). The phone line is dedicated to online order issues and staffed to handle return inquiries.

You can also submit a question through the Contact Us form on marshalls.com if you prefer to reach out outside of phone hours. Be specific about your purchase and the price change you observed when you contact them.

If your purchase was made using a Marshalls coupon policy discount or promotion code, those restrictions do not change the price adjustment policy. The no-adjustment rule applies regardless of how you purchased the item or what discounts were applied at checkout.

Understand that while Marshalls does not adjust prices downward after purchase, the Marshalls return policy does permit full returns within 40 days, giving you the option to buy again at a lower price if you discover a markdown quickly. Plan your purchases with this timeline in mind if you are buying items that may go on sale soon.