Does Marshalls Price Match? Policy Details for 2026

No Price Matching or Price Adjustments Available

According to Marshalls’ official policy, the store explicitly states: “At this time we do not offer price adjustments for marked down or clearance merchandise that was previously purchased.” This covers two separate scenarios:

• Price matching before purchase (comparing competitor prices at checkout)
• Price adjustments after purchase (refunding the difference if the price drops)

Unlike some retailers that will match a competitor’s lower price or refund the difference within a set period, Marshalls does not participate in either practice. The policy applies to all merchandise categories and all purchase methods.

What to Do If You Find a Lower Price

Since Marshalls offers no price adjustment, your only recourse is to use the Marshalls return policy. If you purchased an item and later find it cheaper elsewhere, you can return it for a refund and then repurchase it at the lower price.

Online purchases can be returned within 40 days of your order date. You can return with either your receipt or your shipping confirmation email. The packing slip you receive with your order serves as your receipt. In-store returns have the same 40-day window. This option is most practical for higher-priced items where the price difference justifies the time spent returning and repurchasing.

Marshalls customer service hours for online orders are Monday through Friday, 9 AM to 6 PM EST. You can call 1-833-888-0776 or use the online contact form if you have questions about returning an item.

Why This Matters for Your Shopping Strategy

Marshalls operates as an off-price retailer, meaning it buys surplus and overstock merchandise from other brands and sells it at reduced prices. Because inventory changes constantly and prices are already discounted, the company does not match competitors or adjust prices post-purchase. This is a fundamental part of their business model.

Before purchasing at Marshalls, compare prices on the specific item you want at other retailers. Check the brand’s official website, Amazon, Target, and specialty retailers in that product category. Since there is no price adjustment window, securing the best price before checkout is your only option. Visit during Marshalls store hours when you can browse and compare in person, or check prices online before buying.

Comparison to Competitors

Marshalls’ no-price-match stance differs from some competitors. Home Depot price match policy and Lowe’s price match policy both offer matching on competitors’ prices for home goods and hardware. Best Buy price match policy covers electronics. However, many discount and off-price retailers, including Marshalls’ parent company TJX, do not participate in price matching. TJ Maxx price match policy, Marshalls’ sister retailer, also does not offer price matching.

Key Points to Remember

• Marshalls does not price match competitor prices at the time of purchase.
• Marshalls does not offer price adjustments after you buy an item, even if the price drops within days.
• The policy applies to all items, including clearance and marked-down merchandise.
• Your only option if you find a lower price after purchase is to return the item and rebuy it within the 40-day return window.
• For online orders, contact customer service at 1-833-888-0776 (Monday-Friday, 9 AM-6 PM EST) if you have questions about returns.
• Compare prices before purchasing, since there is no price adjustment period once you leave the store or complete checkout online.